Help & FAQs

You can open an account online through our website or visit our branch in Sheffield. You'll need to provide proof of identity, proof of address, and complete our application form. The process typically takes 1-2 business days.

Click "Forgot password?" on the login page and enter your username or email. We'll send you a secure link to reset your password. If you need further assistance, contact our support team.

Standard transfers take 3-5 business days, express transfers take 1-2 business days, and same-day transfers are available for an additional fee. Processing times may vary depending on the destination country and bank.

Our branch is open Monday to Friday from 9:00 AM to 5:00 PM. Online banking is available 24/7. Our customer support team is available during business hours via phone and email.

Contact us immediately at +44 748 279 4311 or email support@thepacificocean.uk. We have a dedicated fraud team available 24/7 to assist you. Never share your account details or passwords with anyone.

You'll need your Certificate of Incorporation, Memorandum & Articles of Association, proof of business address, and identification for all authorized signatories. Contact us for a complete list of required documents.

Yes, your deposits are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 per person, per banking group. We are also regulated by the FCA and PRA, ensuring the highest standards of security and compliance.